Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

OneKey® MLS Summer Updates

Jul 30, 2025, 13:39 PM

Title : OneKey® MLS Summer Updates

Summer Updates

OneKey® MLS recently made some updates to improve your MLS experience. Read more.

Customer Appreciation Month

July is OneKey® MLS Customer Appreciation Month. We will be recognizing individuals who exemplify collaboration, dedication, and innovation.

Keep an eye on our social media to see the winners.

Upcoming Events

7/24, 2 PM- 3 PM Discover the Hidden Gems in Matrix, Register Here.

For the complete list of upcoming events, visit our Learning & Development Live Calendar.

SentriLock Reminders

One-day codes are not permitted for OneKey MLS Customers.
Usernames now have the suffix "-onekey" for logging into the SentriLock app and website.
OneKey MLS lockbox store is available from the dashboard and offers shipping and pickup centers as options.

Password Reset
Customers were notified on 7/22 of a security update. The next time users log in after Tuesday, July 22 at 10 PM ET they'll be prompted to update their password. View FAQs.

EULA Deadline Imminent

If you have not yet completed your End User Licensing Agreement, please do so as soon as possible to avoid service interruption or default selection. Review and submit your EULA by visiting https://member.onekeymls.com/documents.

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