Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

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OneKey® MLS Compliance Regarding Offer Presentations

Jul 19, 2023, 14:25 PM

Title : OneKey® MLS Compliance Regarding Offer Presentations

• The Cooperating Broker or their representative has the right to participate in the presentation to the seller or lessor of any offer they secure to purchase or lease unless instructed otherwise by the seller in writing. A copy must be made available upon request by the cooperating broker. (405.4)

• You must issue a written acknowledgment for each offer, and the Listing Broker, or anyone licensed in the Listing Broker’s office, must immediately advise the seller that an offer has been made and shall make timely arrangements for the offer(s) to be presented. (406.1)

• If the Cooperating Broker sends you an Offer Acknowledgment Form, have the owner sign it upon presentation of the offer (if the owner refuses or is unable to sign it, you must sign a Sworn Declaration Statement) Return the Acknowledgment or Declaration within two hours of the offer being presented (within 24 hours if the Acknowledgment Form was provided after the offer was presented). (406.4 & 406.5)

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