Dispute Resolution Facilitated by LIBOR

The Long Island Board of REALTORS® (LIBOR) enforces the REALTORS® Code of Ethics and offers services to help resolve disputes fairly and without the need for court. These services include access to ombudsmen, mediation, and support for ethics complaints.

Sometimes difficulties between you and your REALTOR® may result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a REALTOR®, you may want to speak with him or her or with the principal broker in the firm.

Open, constructive discussion often resolves questions or differences, eliminating the need for further action. If after discussing matters with the REALTOR® you are still not satisfied, you may want to take advantage of the informal Ombudsman program or Mediation program or file an ethics complaint.

Our full time Professional Standards Department Staff can be reached at (631) 661-4800 (press 8) to answer any of your questions. Please see below for further details about each of the services.

Ombudsman Assistance

Many complaints can be averted with enhanced communication and initial problem solving. This can be accomplished by the Ombudsman program.

The Ombudsman role is primarily one of communication and conciliation, not adjudication. They discuss misunderstandings and disagreements with the parties involved in an effort to identify key issues, offer conciliation and to do so in a timely manner. As a result, an Ombudsman’s goal is to facilitate efficient resolutions of concerns before they ripen into disputes or complaints.

For more information about Ombudsman, Click Here

To request Ombudsman assistance, Click Here

Mediation

Mediation is an informal dispute resolution process where the parties attempt to settle their differences before they are required to attend a formal hearing. Mediation is a negotiation facilitated by a trained Mediator. The Mediator assists the parties in a dispute to arrive at a mutually agreeable settlement.

The Mediator clarifies issues while remaining dispassionate and focused. He or she guides the discussions between the parties. By providing a forum in which the parties can tell their sides of the story in a non confrontational way, the Mediator helps find common ground on which to resolve the dispute.

Mediation is less adversarial than arbitration or ethics proceedings or litigation. The arbitration and ethics process produces a decision imposed upon the parties whether they like it or not. With mediation, the parties will optimally settle their financial differences by consensus rather than by the decree of a hearing panel.

If the parties cannot reach a settlement, arbitration or ethics hearings are still available to them. For Mediation FAQ, Click Here

Ethics

LIBOR is responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation. Only real estate professionals who choose to become REALTORS® are subject to the Code of Ethics of the National Association of REALTORS®.

All REALTORS® pledge to abide by the Code of Ethics which sets forth a REALTOR®’s obligation to clients and customers, to members of the public and to one another.

To learn more about the Ethics Complaint Process, Click Here

To file an Ethics Complaint Online, Click Here

To Print an Ethics Complaint Form Click Here

NAR Code of Ethics and Professional Standards Click Here

Download a Copy of the Code of Ethics (PDF)

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300 Sunrise Hwy, West Babylon, New York 11704
Phone: (631) 661-4800
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Privacy Policy | Terms of Use | DMCA Notice | Accessibility

300 Sunrise Hwy, West Babylon, New York 11704
Phone: (631) 661-4800
© 2023 Long Island Board of Realtors, Inc.
All Rights Reserved.

Web Design & Development by
Matrix Group International, Inc.